Return and Refund Policy

Brand: Ayzoura
Email: ayzoura7@gmail.com

At Ayzoura, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the terms below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging, where applicable.

• You must provide your order number or proof of purchase.

• The return request must be submitted within the applicable return period.

Products that have been used, damaged after delivery, or returned without their original packaging may not qualify for a refund.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, or other legitimate reasons. Any product specifically marked as Final Sale or Non-Returnable cannot be returned unless it arrives damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at ayzoura7@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos of the product and packaging

After reviewing your request, we will provide instructions for a replacement, refund, or other appropriate resolution.

How to Request a Return

To request a return, email us at ayzoura7@gmail.com with your order number and the reason for the return.

Do not send the product back before receiving return instructions from our customer support team.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, where applicable.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective/damaged product, please contact us before returning the item so we can provide the appropriate instructions.

Exchanges

If you receive a defective or incorrect product, we may offer a replacement or exchange depending on product availability.

Contact ayzoura7@gmail.com to request an exchange.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation and may need to follow the return procedure above.

Changes to This Policy

Ayzoura reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be posted on this page with the updated policy.

Contact Us

If you have any questions about returns or refunds, please contact us:

Ayzoura
Email: ayzoura7@gmail.com